At Tearbird, we strive to provide you with the best shopping experience. We understand that there may be occasions when you need to cancel an order, and we aim to make this process as smooth as possible. Please read our cancellation policy below:
Order Cancellation:
- Cancellation Period: You may cancel your order within 1 hours from the time of purchase. After this period, your order may have already been processed for shipping and cannot be canceled.
- Cancellation Process: To cancel an order, please call our customer care number +91 8287814009.
- Refund: If your order is canceled within the specified cancellation period, we will initiate a refund to your original payment method. Please allow 15 business days for the refund to process.
Returns and Refunds:
- Returns: If you receive an item that is damaged, defective, or not as described, please contact our customer support team within 1 days of receiving the product to initiate a return.
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 15 business days.
Exceptions:
Please note that personalized or customized items may not be eligible for cancellation, return, or refund unless they are damaged or defective.
Contact Us:
If you have any questions about our cancellation policy or need assistance with canceling an order or returning a product, please contact our customer support team at info@tearbird.com or +91 8287814009.