1-Day Free Return & Exchange Policy
- Tearbird products are eligible for return/exchange within 24 Hours of delivery.
- No extra charges for exchanges! It’s completely on us.
To start a Return/Exchange request, Please mail to us hello@tearbird.com.
Same-Day Refund / Exchange Process
- After our support team verifies your return/exchange request, a reverse pickup will be arranged within 24 hours.
- Our courier partner will collect the product within the next 1-2 days.
- Once the product is picked up, the refund or exchange will be processed on the same day.
Note: The courier may refuse pickup if the original tags are missing or if the item shows signs of wear, wash, or soil.
For Prepaid Returns: The full amount will be refunded to your original payment method.
For Cash on Delivery (COD): The refund will be initiated to the bank account you provide during the return request.
Self-Ship Process
If our reverse pickup service is not available at your pin code, you can self-ship the product back to Tearbird.
- Ensure items are securely packed to prevent loss or damage. All items must be unused and with original tags intact.
- Ship the product(s) to:
Tearbird Returns
C64, Sector 63, Noida, Uttar Pradesh, 201301, India.
Upon receipt of the returned item(s), we’ll refund the full amount plus INR 100 (as a reimbursement for courier charges) to your bank account within 48 hours.
Exchange for a Different Product
Want to exchange for a different item? No problem! If the replacement item costs more than the original, you can simply pay the difference. If it costs less, we’ll issue a gift card for the remaining balance.
If You Don’t Receive Your Refund
- You will receive a confirmation via email/SMS once the refund is processed.
- Bank refunds for prepaid orders may take 7-10 business days.
- For any issues, please hello@tearbird.com, and our support team will be happy to assist.
Shipping
Shipping Rates
- We offer free shipping across India on all prepaid orders. For COD orders, a nominal charge may apply based on location.
Order Processing
- Orders are typically dispatched within 1-2 business days. Business days are Monday to Saturday.
Delivery Time
- We aim to deliver within 5 business days to most locations. Occasionally, deliveries may be delayed by 2-3 business days. You can track your package using the unique tracking link provided via email or SMS once it’s shipped.
Order Tracking
- As soon as your order ships, you’ll receive a tracking number via email or SMS. Track your order in real-time with this tracking link.
Return & Exchange Policy for Tearbird.com
At Tearbird, we aim to provide you with the best shopping experience. We understand that there may be occasions when you need to return or exchange a product. Please read our return and exchange policy carefully:
1. Returns:
1.1 Eligibility: You may be eligible for a return if you receive a product that is damaged, defective, or significantly different from what you ordered.
1.2 Return Period: You must initiate a return request within 1 days from the date of receiving the product.
1.3 Return Process:
- To request a return, please call +91 8287814009.
- Please ensure that the product is in its original condition, including packaging, tags, and any accompanying materials.
1.4 Refund: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 15 business days.
2. Exchanges:
2.1 Eligibility: We offer exchanges for products that are damaged, defective, or significantly different from what you ordered.
2.2 Exchange Process:
- To request an exchange, please call +91 8287814009.
- The exchanged product will be shipped to you after we receive and inspect the returned product.
3. Non-Eligible Items:
- Personalized or customized items may not be eligible for returns or exchanges unless they are damaged or defective.
4. Contact Us:
If you have any questions about our return and exchange policy or need assistance with returning a product or initiating an exchange, please contact our customer support team at info@tearbird or +91 8287814009.